Well, it was more that the person at the customer service desk - not so much wouldn't, as didn't seem to think she *could* go fix the sign. Maybe she doesn't know how to use the price-sign printing device. Maybe she wasn't allowed to leave her post. Maybe only managers and higher are allowed to do anything regarding money.

In any event, she had the same manner that I have when I tell a client "I'm sorry that this piece of software isn't working, and I'll bring it to the attention of the people who maintain that machine." I can't fix it, no matter how sympathetic I am. Well, I think I'm usually more sympathetic than she was, and more clear on the fact that I don't have the power to fix it myself, but it did seem like that.