Happy Ending
Dec. 14th, 2004 10:51 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
firstfrostA commercial interaction, in dialogue:
Froogle: Look, there's this place selling very cheap burgundy tablecloths.
Me: Lo! Company, let me buy one of your tablecloths!
Company: Sure. Oh, and we take Paypal.
Me: Well, sure. Have some paypal money.
Company: Yay!
<A few weeks pass>
Company: Oops, sorry. The place we get these from doesn't make them any more. You won't be charged for the order.
Me: But I was already charged for the order. I paid you via Paypal, as per your advertisement.
Company: No, you didn't, we never got that money.
Me: What?
Me to Paypal: Um, so, I bought this thing, and I paid them, here's the transaction number, then they said they were out and were cancelling the order, but when I asked for a refund they said they never got the money. Can you help them find it? They seem nice but confused.
Paypal: This is an automatic response. We'll investigate whatever it was you told us.
<Something like five hours pass>
Paypal: You've been credited with a refund.
PHONE CALL from Company. From a live human being: We're really sorry about that. We've refunded your money. We're terribly sorry about the problem. Paypal is a little confusing for us still. We really really apologize for not giving you a refund sooner. Honestly. We're sorry.
I feel as if I called the Super Star Destroyer down upon them for my twelve dollars. I'm just glad it was on my side.
Froogle: Look, there's this place selling very cheap burgundy tablecloths.
Me: Lo! Company, let me buy one of your tablecloths!
Company: Sure. Oh, and we take Paypal.
Me: Well, sure. Have some paypal money.
Company: Yay!
<A few weeks pass>
Company: Oops, sorry. The place we get these from doesn't make them any more. You won't be charged for the order.
Me: But I was already charged for the order. I paid you via Paypal, as per your advertisement.
Company: No, you didn't, we never got that money.
Me: What?
Me to Paypal: Um, so, I bought this thing, and I paid them, here's the transaction number, then they said they were out and were cancelling the order, but when I asked for a refund they said they never got the money. Can you help them find it? They seem nice but confused.
Paypal: This is an automatic response. We'll investigate whatever it was you told us.
<Something like five hours pass>
Paypal: You've been credited with a refund.
PHONE CALL from Company. From a live human being: We're really sorry about that. We've refunded your money. We're terribly sorry about the problem. Paypal is a little confusing for us still. We really really apologize for not giving you a refund sooner. Honestly. We're sorry.
I feel as if I called the Super Star Destroyer down upon them for my twelve dollars. I'm just glad it was on my side.
