Qualified Perceptions

I didn't used to say when deactivation happened, but that actually exacerbates the tendency of people to send mail saying things like "Yes! I do want to keep the account! We need it for at least another month!"

(Not to mention, the people who think I mean "tomorrow" and fly into a temper that this is all being dropped on them at short notice. Those are the people that I really want to avoid provoking; the ones who give me somewhat confusing but cheerful answers are much less of a problem).