Happy Ending

[firstfrost]

A commercial interaction, in dialogue:

Froogle: Look, there's this place selling very cheap burgundy tablecloths.
Me: Lo! Company, let me buy one of your tablecloths!
Company: Sure. Oh, and we take Paypal.
Me: Well, sure. Have some paypal money.
Company: Yay!

<A few weeks pass>

Company: Oops, sorry. The place we get these from doesn't make them any more. You won't be charged for the order.
Me: But I was already charged for the order. I paid you via Paypal, as per your advertisement.
Company: No, you didn't, we never got that money.
Me: What?
Me to Paypal: Um, so, I bought this thing, and I paid them, here's the transaction number, then they said they were out and were cancelling the order, but when I asked for a refund they said they never got the money. Can you help them find it? They seem nice but confused.
Paypal: This is an automatic response. We'll investigate whatever it was you told us.

<Something like five hours pass>

Paypal: You've been credited with a refund.
PHONE CALL from Company. From a live human being: We're really sorry about that. We've refunded your money. We're terribly sorry about the problem. Paypal is a little confusing for us still. We really really apologize for not giving you a refund sooner. Honestly. We're sorry.

I feel as if I called the Super Star Destroyer down upon them for my twelve dollars. I'm just glad it was on my side.

Comments

Superstar Destroyer

[mjperson.livejournal.com]

Hmm... Glad that worked out. I was always under the impression that PayPal had a horrible reputation for being not so helpful in exactly that situation. Perhaps I will have to reevaluate my feelings towards them.

Ebay

[twe.livejournal.com]

Paypal got bought by ebay, which may well have caused an improvement in customer service. :)

Re: Superstar Destroyer

[kelkyag]

Hasn't PayPal been smacked (legally) for that a couple of times? They may've shaped up a bit.